The internet company’s hold music is playing. At our desk, not yours.The internet company’s hold music is playing. At our desk, not yours.

The internet provider, software company or billing department: give us the account and ticket number. We take the call in your name and keep working past the first person who says no.

“Call your other provider” is not a resolution. We take the call in your name, and don’t stop at the first person who says no.

The internet provider, the software company, the billing department. Hand us the account and the ticket number, and go run your business.

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Jack wears a headset at an office support desk beside a network device and a notebook showing connected device icons. — The hold music plays at our desk.

What we take off your desk

The circuit that never showed up.
A carrier that took three months to provision a line and billed for it the whole time. We chase the install and we chase the credit.
The subscription nobody can untangle.
A payroll subscription knotted badly enough to eat most of a day on the phone. Nobody on your staff should lose a day to that.
The outage with no explanation.
A provider that will not say why it went down. We keep asking for the root cause, in writing.
The circuit billed above the going rate.
One client was. We showed him the number.
The renewal nobody needed.
Another was about to sign a renewal. We told him not to. Reading what you spend is part of the job.

We escalate properly.

Frontline support is measured on closing tickets. So we go past it: the retention team, then the office of the president.

When a carrier still will not perform, we help you put a complaint on the record. In writing, with dates. Companies behave differently once it is in writing.

Hand us one.

The vendor and the account.
Who it is, and what they promised you.
What has happened so far.
Who you already talked to, and roughly when. Ticket numbers help.
What done looks like.
A credit, a working line, a cancelled renewal, or a complaint on the record.

If you're a business owner and your IT isn't something you can afford to worry about, you need BDunn & Company. … From installation and setup to managing our systems day-to-day, BDunn & Company is proactive, responsive, and incredibly knowledgeable. And when something does happen, having 24/7 support gives us an incredible level of confidence. … Five stars all day long.

Kenner L., Google review

Every review on Google: five stars.

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