Insurance and surety IT in Dallas-Fort Worth
Carrier access, client financial data and deadlines that will not move. We find which login failed and work with the carrier.
We find which login failed and why, and we get the carrier on it.
Client financial data, carrier access and deadlines that will not move. When the agency system opens and the carrier login fails, the clock doesn’t care whose fault it is.
Server down? Locked out? Call (817) 265-5000.
Or ask Billy a question
Jack, your BDunn tech, on the phone with the carrier about her login
The application is one part of the setup. We look after the computers, connections, access and recovery it depends on. When a problem crosses into the application, we work with its vendor to get the right people involved.
A carrier password change can leave something downstream still trying the old one. And once activated, AMS360 and PL Rating accounts share one Vertafore Single Sign-On login. We find which login actually failed.
HawkSoft 6 is a desktop app that runs on your office PC. Applied’s own Epic browser extension needs the Applied Epic Desktop Connector installed before it works. So the laptop nobody set up is how a quote stalls on a Tuesday.
Producers, account managers and service staff need different access. Write down who owns each account and what changes when somebody joins or leaves. The password on a note beside the monitor already enjoys excellent availability.
Submissions, certificates, bond forms, powers of attorney and scanned financials can live outside the agency system. We keep backups isolated from what they protect and prove them with real restores.
Carriers and surety companies often send an agency a security questionnaire. We answer the technical part from what is actually set up, not from what a template says.
About $41,000 in commissions confirmed and paid by carriers. The monthly check dropped to about eight hours.
An independent commercial agency got commission statements from a pile of carriers, every one with its own layout, abbreviations and way of handling adjustments. Checking them properly took about 30 hours a month. We connected the carrier statements, Applied Epic records and agency accounting. AI cleaned up the inconsistent descriptions so they could be compared, and reconciliation rules checked policy numbers, premiums, commission rates, endorsements, cancellations and payments. Across 12 months of transactions it found about $67,000 in disputed commission differences. Carriers investigated, then confirmed and paid about $41,000. The monthly reconciliation dropped from about 30 hours to about eight.
BDunn and Company has been an invaluable partner for our business over the years. Billy and his son Trevor are fantastic to work with. Prompt, attentive, and genuinely invested in our growth. They've supported us through every milestone, and their dedication has made a tangible difference in our success. Highly recommended to anyone looking for top-tier service and trustworthy support.
Very responsive, always available, friendly to work with, extremely knowledgeable in their field!
Every review on Google: five stars.
Switching IT companies without losing a carrier login? Ask anyway.Switching to usFree check. How well is your technology really covered? Twelve plain questions, about two minutes.
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