Veterinary practice IT in Dallas-Fort Worth
Practice software, dispensing cabinets, lab and imaging have to agree. We follow a missing entry through the systems and vendors.
Practice software, dispensing cabinet, lab and imaging all have to agree. When one drops an entry, we find which one.
When the drug-log vendor blames the cabinet, we trace it to the end.
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The application is one part of the setup. We look after the computers, connections, access and recovery it depends on. When a problem crosses into the application, we work with its vendor to get the right people involved.
The cabinet, the practice software, the drug log and a technician’s handwritten count. When one entry never reaches the others, the count drifts until somebody reconciles it. Or an inspection does.
Ask if yours would matchYour practice software may be hosted. The lab, imaging, payments and dispensing still run through something in the building: a hub, a workstation, a bridge. Without a tested fallback, the browser stays up while results stop.
A result can land under the wrong patient, or nowhere, when the software, lab interface and imaging disagree on the patient, doctor or accession number. We tell you when the connection stops.
IDEXX owns ezyVet, Neo, Cornerstone and VetConnect PLUS. Covetrus owns Pulse, Avimark and Impromed. Ask who handles a problem between them. Then let us make that call.
The software can run fine and still let the wrong person read a client’s file. We check who gets in and what they can reach.
Three rules, one by one
Records generally leave only with the client’s written authorization, a court order or a subpoena (Occupations Code 801.353). So everyone gets their own login, not a shared front-desk one.
Controlled-drug records stay at least five years (22 Texas Administrative Code 573.50). We back up the log system and watch the cabinet interface and its network.
Patient records, radiographs included, have to be kept at least three years after the last visit (22 Texas Administrative Code 573.52). We test the restore on what we can recover and make the vendor calls for the rest.
About 40 staff hours a month back, urgent calls answered faster.
This vet clinic’s phones rang all day with the same questions. Is the prescription ready, what are your hours, is there room in boarding, can you send the vaccine records. Meanwhile an urgent call could be stuck in the same line. We connected an AI phone assistant to the clinic’s scheduling and its approved practice information. Routine questions get answered right away. It never tries to diagnose an animal. Anything that sounds like an emergency goes straight to trained staff or an approved emergency service. About 600 routine calls a month are now handled start to finish, about 40 staff hours back, and urgent callers get through faster.
We have had a great experience working with BDunn & Company for the past several years. They are readily available when we have needs that arise, they are very responsive, and communicate in a timely manner, especially when we are having a problem.
Every review on Google: five stars.
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