Call once and get back to work. We handle patching, tested backups, email security, and the problems that interrupt the office.
In a lot of small offices, one person is quietly holding down the office manager job, the HR job, and the accidental IT job at once. Taking the third one off them is usually the fastest help we can give.
After that it's the ordinary work done properly: patching, backups that get restore-tested, email security, and a number to call when something breaks.
With one person wearing three hats, the useful thing is that they can call and be done. No portal, no form.
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That is the whole pitch. A person rather than a queue, and once we know your setup, whoever answers already knows it.
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